Documentation Training Course Outline

Course Outline

Module	Description
Day 1: Introduction to Documentation
Module 1: Importance of Documentation	Definition and purpose of documentation, Key benefits in organizational operations, Real-life examples of effective documentation
Module 2: Types of Documentation	Operational Manuals, Policies and Procedures, Forms, Checklists, and Templates, Reports and Records
Module 3: Developing Effective Documentation	Principles of clarity, consistency, and accuracy, Structuring documents (headings, sections, and flow), Incorporating visual aids (charts, graphs, images)
Practical Session 1	Group activity: Analyze sample documents for improvement
Day 2: Advanced Documentation Practices
Module 4: Document Control and Management	Version control, approvals, and updates, Storage, retrieval, and archiving
Module 5: Tools and Software for Documentation	Overview of popular tools (Microsoft Office, Google Workspace, etc.), Collaborative documentation tools (e.g., SharePoint, Confluence)
Module 6: Documentation Audits and Compliance	Aligning with standards (ISO, organizational policies), Common non-conformities in documentation
Practical Session 2	Workshop: Create a sample policy or procedure document
Review and Feedback	Recap of key learnings, Q&A session and course feedback collection

Time	Day 1 Schedule	Day 2 Schedule
09:00 AM - 09:30 AM	Registration and Welcome	Recap of Day 1 and Introduction to Day 2
09:30 AM - 10:30 AM	Module 1: Importance of Documentation	Module 4: Document Control and Management
10:30 AM - 10:45 AM	Tea/Coffee Break	Tea/Coffee Break
10:45 AM - 12:00 PM	Module 2: Types of Documentation	Module 5: Tools and Software for Documentation
12:00 PM - 01:00 PM	Module 3: Developing Effective Documentation	Module 6: Documentation Audits and Compliance
01:00 PM - 02:00 PM	Lunch Break	Lunch Break
02:00 PM - 03:30 PM	Practical Session 1: Document Analysis Activity	Practical Session 2: Creating a Sample Document
03:30 PM - 03:45 PM	Tea/Coffee Break	Tea/Coffee Break
03:45 PM - 04:30 PM	Open Forum and Review of Day 1	Review, Q&A, and Feedback
04:30 PM	End of Day 1	Closing and Certificate Distribution